Privacy Policy
This notice explains how VoltFlow processes personal data collected through the website, quote requests, bookings, payments, marketing attribution tracking, and optional SMS reminders.
Controller
Controller: VoltFlow. Contact: info@voltflow.hu. Data submitted on the site is processed to provide services, manage bookings and payments, and maintain customer communication.
Data We Process
Name, email address, phone number, address, postal code, booking details, payment status, contact-form messages, and SMS delivery or opt-out information where applicable. For marketing attribution, we may also store UTM parameters, landing page, and referrer URL.
Purposes
We process data to manage bookings, handle payments, answer enquiries, communicate about appointments, measure campaign performance, and send optional SMS reminders to customers who explicitly opt in.
Legal Basis
Booking and service fulfillment data is processed for contract performance and pre-contractual steps. Contact-form submissions are processed based on legitimate interest or your request. Analytics cookies and optional SMS reminders are processed based on your consent and can be withdrawn at any time.
Processors
Stripe may be used for payments, Twilio for SMS delivery, and Google Analytics or Vercel Analytics for analytics. These providers only process the data needed to deliver their part of the service.
Cookies and Analytics
The site may use strictly necessary cookies by default. Analytics tools load only after consent. Your cookie preference is chosen through the consent banner and stored locally in your browser for future visits.
Retention
Booking and payment records are retained in line with accounting and contractual obligations. Contact-form submissions are retained for a limited follow-up period. SMS opt-out records are retained as long as needed to prevent further messages.
Your Rights
You may request access, correction, deletion, restriction, object to processing, and withdraw SMS consent at any time. To unsubscribe from SMS reminders, reply STOP.
Complaints
If you believe your personal data is not being processed lawfully, you may lodge a complaint with the competent supervisory authority or seek judicial remedy.
Privacy contact: info@voltflow.hu